Shipping policy

Our Shipping Policy was last updated on July 18, 2026  

Shipping Policy

At Massage & Wellness Supplies, we are committed to processing and shipping your order as quickly as possible.

Shipping Locations

We currently ship within Canada only.  At this time, we do not offer international shipping.

Order Processing

Once your order has been shipped, you will receive a shipping confirmation email.  If tracking is available for your shipment, tracking information will be included.

Shipping Delays

While we strive to meet our processing timelines, shipping times may vary due to weather, carrier delays, or other circumstances beyond our control. We appreciate your patience and understanding.

Returns & Return Shipping

If you wish to return an eligible item, the customer is responsible for all return shipping costs.  Returned items must be in their original, unused condition and packaging to qualify for a refund or exchange.  Original shipping charges are non-refundable.

Damaged Orders: 

Please contact us directly at massageandwellnesssupplies@gmail.com if you receive a damaged package.  Please take a picture of the damages and keep the damaged product.  A claim may need to be put in with the shipping company once the damage is assessed.  

Questions

If you have any questions about your order or our shipping policy, please contact us.  We're happy to help.